Back End Collection Officer - BFI Finance Indonesia (Tangerang Branch)

Join BFI Finance Indonesia as a Back End Collection Officer and become a key player in our financial recovery ecosystem. This critical role focuses on the effective and efficient management of past-due motor vehicle contracts (91-210 days), strategically converting delinquent accounts back into performing assets. Based in Tangerang, you'll be part of a team dedicated to driving our company's financial health through strategic recovery efforts.

In this role, you'll work closely with our sales and customer service teams to understand the nuances of each delinquent account. Using tools like CRM systems and data analytics software, you'll develop personalized recovery strategies that align with our company's goals. This is a unique opportunity to leverage your expertise and contribute to the growth of BFI Finance Indonesia.

📋 Tanggung Jawab Pekerjaan

• Manage and track past-due motor vehicle contracts (91-210 days) using CRM systems and data analytics software.
• Develop and implement personalized recovery strategies for delinquent accounts.
• Collaborate with sales and customer service teams to understand the nuances of each delinquent account.
• Monitor and report on the progress of recovery efforts to ensure compliance with company policies and regulations.
• Identify and resolve issues that may arise during the recovery process.
• Provide regular updates and reports to the management team on the status of delinquent accounts.
• Stay updated with industry trends and best practices in the financial recovery field.
• Participate in training and development programs to enhance your skills and knowledge.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Finance, or a related field.
• Minimum of 2 years of experience in a similar role within the financial services industry.
• Proficient in using CRM systems and data analytics software.
• Strong communication and interpersonal skills.
• Ability to work under pressure and meet tight deadlines.
• Familiarity with Indonesian financial regulations and industry standards.
• Certification in financial recovery or a related field is a plus.
• Fluency in both English and Indonesian languages.

🛠️ Keahlian

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