Customer Service Team Leader - Pioneering AU Account

Join Probe CX as a Customer Service Team Leader for our pioneering Australian account in the vibrant heart of Bali! This is your opportunity to lead a high-performing team in delivering exceptional customer experiences while growing your career in a dynamic and innovative environment.

As a Customer Service Team Leader at Probe CX, you will be responsible for managing a team of customer service representatives, ensuring that our clients in Australia receive the highest level of service and support. You will work closely with our international clients to understand their needs and deliver tailored solutions, all while leveraging our proprietary tools and technologies.

📋 Tanggung Jawab Pekerjaan

• Lead and manage a team of customer service representatives, providing guidance, training, and performance coaching.
• Monitor and analyze customer service metrics to identify areas for improvement and implement strategies to enhance customer satisfaction.
• Collaborate with cross-functional teams to develop and implement customer service initiatives that align with business objectives.
• Ensure compliance with company policies and procedures, as well as industry regulations and standards.
• Develop and maintain strong relationships with key clients and stakeholders, acting as a liaison between the team and the client organization.
• Stay up-to-date with industry trends and best practices in customer service, and share this knowledge with the team.
• Participate in regular team meetings and provide updates on team performance and customer feedback.
• Contribute to the continuous improvement of customer service processes and procedures.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Customer Service Management, or a related field.
• Minimum 5 years of experience in customer service, with a proven track record of leading and managing a team.
• Strong knowledge of customer service software and tools, such as Zendesk, Freshdesk, or similar platforms.
• Excellent communication, leadership, and interpersonal skills.
• Proficiency in English, both written and spoken.
• Familiarity with Australian business culture and customer service standards.
• Certification in customer service management or a related field is a plus.
• Ability to work in a fast-paced, dynamic environment and manage multiple priorities effectively.

🛠️ Keahlian

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